FAQ
Q: What should I bring to class?
A: Yourself, a pair of outdoor “running" shoes and clean indoor “gym" shoes. Think Mr. Rogers. We do our best to be the cleanest gym in Chicago, you will be crawling, rolling and becoming one with the floor so clean INDOOR shoes is a must. We’ll provide all equipment along with clean towels, and a filtered water station. DONT DRINK TAP.
Q: I haven’t worked out in a while — will I be able to keep up?
A: Absolutely. Our programs are designed for all fitness levels, and your coach will tailor movements to your ability. You’ll feel challenged but supported. Many of our strongest clients started exactly where you are today.
Q: Do I need to book every class in advance?
A: Yes. All sessions are coach-planned and capped to ensure you get attention and space. That’s why we have an 8-hour cutoff for class registration and a 12-hour cancellation window. “Thats alot to ask!” Yes, it is. We are a lifestyle, plan your week, month, year to the best of you ability and we will take care of the rest.
Q: What happens if I’m a no-show or cancel late?
Small-group class: $10 penalty fee, charged to your invoice at the end of the month
Private session: Forfeits one session from your package
We have a strict cancellation policy but rarely have to use it. Upgrading your work out routine will upgrade your calendar!
Q: What if I’m running late or theres an emergency?
A: Life happens. Stay in communication, and we will do our best to accomadate. If you’re only a few minutes late, we’ll get you warmed up quickly and safely. If you’re more than 15 minutes late, we may ask you to reschedule for your own safety and the flow of the class. Also, our policies and penalties dont make us money, they are simply here to keep everyone thinking about integrity as a muscle, and we specialize in building muscles of all types.
Q: Can I try a class before committing?
A: Instead of free trials, we offer a 3-Day Assessment, after completing the cost will be used as a credit toward any package. This helps us understand your body, movement patterns, and goals — so your training is customized from day one.
Q: Do you offer open gym time?
A: We’re not a “drop-in” gym. Every session is coached and structured. However, our Unlimited Package does allow private gym access outside of class times and we do give our members access to “SOLO" if needed. (per hour rates apply)
Q: What’s the culture like at Fulton Fit House?
A: We are family. Many of our members have been with us for over a decade, and we limit the amount of active gym memebers. 60 MAX. We know every client’s name, story, and goals. Our community is made up of high-performing, supportive people who show up for themselves — and cheer for each other. You won’t get lost in the crowd here.
Q: What if I have an injury or limitation?
A: Tell us! Our coaches specialize in functional restoration and mobility. We’ll adjust programming to keep you moving safely while helping you rebuild strength and confidence.
Q: What happens if I travel often or have a demanding schedule?
A: Flexibility is built in. With 30 days’ notice, you can pause your membership once every 12 months without losing your preferred pricing. If you’re a frequent traveler, private sessions or smaller packages may work better for your schedule — we’ll help you choose the best fit.
Q: How do I get the most out of my Fithouse experience?
A: Show up consistently, communicate with your coach, and embrace the community. Progress isn’t about perfection — it’s about stacking small wins over time. We’re here to keep you accountable, challenged, pain free and celebrated every step of the way.
Q: You all seem expensive, why?
It is expensive, kind of… #1. If you consistently come, transform bad habits and enviornments into good ones, become mindfull with your sleep, fueling protocols, you build muscle, AND you feel great, look great? We have just added YEARS to your life. Movement is medicine, treat it seriously. (Not medical advice;) #2 We ask alot of our clients. Most of our members show up 4-6 days a week with little exception. Our monthly price, divided by the opportunities you have to show up is unmatched for the experience. Period. #3. We're worth it, and we have the data to prove it. #4. You're worth it. This is your life and we seldome get second chances. Feel your best, open any pickle jar, live pain free, play pickle ball, our climb a mountain, we'll give you the tools for the journey.